AI Systems Governance: Top 12 Metrics for Admins Managing a Prompt Portal
Posted inProduct Design UX Design

AI Systems Governance: Top 12 Metrics for Admins Managing a Prompt Portal

I recently spent months in discovery identifying the most meaningful AI prompt evaluation metrics for our work. There are lots of numbers to crunch, but which ones really matter at the uppermost levels of oversight, and where can we find detailed indicators for next steps in the AI lifecycle management system. Adoption was paramount and ease of use for complex tasking was essential for adoption.…
Waste and Recycling Management – Routing & Dispatch
Posted inProduct Design UX Design

Waste and Recycling Management – Routing & Dispatch

Project Summary Client: Starlight Software Solutions Role: Lead Product Designer – UX Strategy & Systems Design Timeline: Sept 2023 – Jan 2024 Team: Product Manager, Engineering Lead, Dispatch Ops Starlight needed an omni-channel dispatch system for residential and commercial waste services that could scale without compromising reliability. The legacy system presented critical challenges: sluggish routing, limited visibility, and dispatch errors, all of which impeded service expansion. As lead…
Posted inUX Design

Raibach IDS Overview

Austin, Texas — We are independent, customer-obsessed advocates for user interface design and development. We apply Lean UX methodology for Agile teams and startups. We create intuitive, trustworthy, and human-centered interactions with artificial intelligence systems, building the entire experience for AI-native UI and agentic systems,  from simple chatbots to complex, autonomous workflows. We combine core user experience (UX) principles with specialized skills in conversation design,…
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A/B Testing in Prompt Engineering 
Posted inUX Design

A/B Testing in Prompt Engineering 

Best Practices: Start small: Roll out new prompts to 5–10% of users or specific segments (e.g., free-tier users). Use real user metrics (e.g., task completion, click-through rates) as ground truth instead of relying solely on synthetic evaluations. Combine A/B testing with automated and human evaluations for comprehensive assessment. Ensure statistical significance before making decisions and document all changes for traceability. Rigorous, data-driven methodology for optimization…
Legacy Overhaul for Gordian’s RSMeans Data Online
Posted inUX Design

Legacy Overhaul for Gordian’s RSMeans Data Online

  Client: Gordian (RSMeans Data Online) Timeline: January–October 2024 Role: Lead UX Designer (strategy, research, interaction design, prototyping) Team: Product managers, subject matter experts, engineering team Tools: Figma, design system libraries, prototyping frameworks   Project Summary Gordian’s RSMeans Data Online, a construction cost estimating platform, required a full overhaul of its legacy product catalog. Beyond immediate usability gains, I established interaction patterns (floating toolbox, adaptive filters, accessibility compliance) that…
Posted inUX Design

Marc Benioff says Salesforce cut 4,000 support roles because of AI agents

Marc Benioff says Salesforce cut 4,000 support roles because of AI agents. Maybe the wrong people are being replaced. This fear-mongering reveals something else. Regular people still need AI products and access. Pithy comments like this expose the arrogant cynical disregard for the workers: "Don't worry. AI won't take your job. A person using AI will." And, don't forget to consult with George Clooney about…
Waste Applications Inc. – SaaS Routing and Dispatch
Posted inUX Design

Waste Applications Inc. – SaaS Routing and Dispatch

Client: Waste Applications Inc.Timeline: Feb. – Dec. 2022Role: Lead Product Designer - UX research, interaction design, prototyping, validationTeam: Product Owner, Dispatch Managers, Engineering TeamTools: Figma, workflow mapping, clickable prototypes, design system libraries Project Summary The project involved designing an innovative mapping and routing solution tailored for the waste management industry, specifically targeting commercial and residential waste services. The goal was to create a mobile-first, touch-friendly…
Usability Heuristics Evaluation – UX Research Identifying Pain Points
Posted inResearch UX Design

Usability Heuristics Evaluation – UX Research Identifying Pain Points

Client: ValGenesis Date: 02/2024 Role: UX/UI Designer/Researcher Project Summary: This project involves creating a UX roadmap for a digital laboratory logbook and monitor manager, tailored for the pharmaceutical and biopharmaceutical sectors. To ensure user-focused design, a thorough heuristic evaluation (based on Nielsen’s 10 Usability Heuristics) was conducted, along with gathering customer feedback and user stories. The findings show: Overall, the study highlights both the eagerness…
Posted inUX Design

Remote Device Interface – Documentation and Validation

Closed-loop environment (no wi-fi) Client: ValGenesis Date: 02/2024 Role: UX Designer, UI Designer, Researcher Project Summary: eLogbook & Monitor Manager for Laboratory Goals: I need to understand how solutions are going to impact our bottom line. That's what the client said... It's a legitimate use case. How will conversion rates increase, what can they expect from better usability?  Work Environment: Either at home or in-office…
Ware2Go Enterprise SaaS Product
Posted inProduct Design UX Design

Ware2Go Enterprise SaaS Product

Client: Ware2Go (UPS)Timeline: Oct. 2020 - May 2021Role: Lead Product Designer - UX research, interaction design, prototyping, validationTeam: Product Manager, Warehouse Ops SMEs, Frontend Engineers, Data/PlatformTools: Figma, design system libraries, rapid prototyping frameworks, analytics Project Summary As Lead Product Designer, I shaped the vision, drove research, and connected design decisions to business outcomes. By balancing operator needs with executive concerns, I turned a skeptical stakeholder…