Ware2Go Enterprise SaaS Product
Posted inProduct Design UX Design

Ware2Go Enterprise SaaS Product

Client: Ware2Go (UPS)Timeline: Oct. 2020 - May 2021Role: Lead Product Designer - UX research, interaction design, prototyping, validationTeam: Product Manager, Warehouse Ops SMEs, Frontend Engineers, Data/PlatformTools: Figma, design system libraries, rapid prototyping frameworks, analytics Project Summary As Lead Product Designer, I shaped the vision, drove research, and connected design decisions to business outcomes. By balancing operator needs with executive concerns, I turned a skeptical stakeholder…
Orkin Rate Card – Annotated Hi-fidelity Wireframes
Posted inProduct Design UX Design

Orkin Rate Card – Annotated Hi-fidelity Wireframes

Client: Rollins, parent company for Orkin.  Date: 11/2021 Role: UX Designer, Researcher Project Summary:  This project for Rollins, the parent company of Orkin, focused on creating a highly efficient pricing system used by franchise and corporate locations across the nation. The system smartly manages daily price changes influenced by factors like seasonality, zip code, and promotions, helping franchise operators stay current and competitive. The design…
Dunkin Donut Mobile Gift Card
Posted inUX Design

Dunkin Donut Mobile Gift Card

Client: Dunkin Donut for ICG Date: 01/2013 Role: Product Design, Lead UX and UI Designer, Researcher, Note Taker. UI styling to match ABS styling. Solution: When asked for your credit card number: Input masking for mobile - we all do it now.  As soon as you type a number the credit card “face” changes to become a VISA or MASTERCARD (or whatever) showing you instantly that…
Macy’s Sales Representative Tool for In-store Pickup
Posted inUX Design

Macy’s Sales Representative Tool for In-store Pickup

Client: Macy's Technology Date: 02/2013 Role: UI/UX Designer Project Summary The Store Productivity Manager was designed for sales representatives and mangers at Macy's. This first set of wireframes demonstrate a sales rep tool for pulling items off the floor that have been purchased online. Store pickup meant sales people had to take the items off the floor and hold for pick up. They needed a digital…
Stakeholder Ecosystem 
Mapping – Relationship Design Toolkit
Posted inRID Press UX Design

Stakeholder Ecosystem 
Mapping – Relationship Design Toolkit

Download Workshop Stakeholder Alignment Tactics: Once you’ve mapped your stakeholders and assessed their orientation to your project/initiative use these typical objections and suggested tactics to address them in order to brainstorm with your team about aligning stakeholders. Decision Makers Who are the sponsors of the project/initiative? Who makes the go/no-go decision? Influencers Whose indirect support would be helpful? Who has influence in the organization? Who…