This project involves creating a UX roadmap for a digital laboratory logbook and monitor manager, tailored for the pharmaceutical and biopharmaceutical sectors. To ensure user-focused design, a thorough heuristic evaluation (based on Nielsen’s 10 Usability Heuristics) was conducted, along with gathering customer feedback and user stories. The findings show:
Overall, the study highlights both the eagerness for a more efficient digital system and the importance of addressing key adoption hurdles—cost, support, and user perception—to ensure successful implementation.
• Managers and Supervisors prefer the digital solution over legacy paper-based methods, valuing enhanced efficiency and transparency. • Solutions Evangelists, Quality Managers, and Supervisors express concerns related to: – The cost-benefit ratio compared to existing processes. – Tablet availability and maintenance. – Access to prompt ValGenesis support. – Previous experiences with ValGenesis Learning Management System (VLMS). • Solutions Evangelists significantly influence decision-makers regarding system adoption.
Step one, let’s evaluate the pain-points:
I did an extensive heuristics evaluation of the current app, and gathered all customer feedback and current user stories. A heuristics evaluation study for UX (User Experience) is based on Norman Nielsen’s 10 Usability Heuristics.
1. Visibility of system status – The system should always keep users informed about what is going on.
2. Match between system and the real world – Use language and concepts familiar to users.
3. User control and freedom – Users should be able to undo and redo actions easily.
4. Consistency and standards – Follow platform conventions and maintain consistency.
5. Error prevention – Design to prevent problems before they occur.
6. Recognition rather than recall – Minimize the user’s memory load by making options visible.
7. Flexibility and efficiency of use – Allow users to tailor frequent actions.
8. Aesthetic and minimalist design – Avoid unnecessary information.
9. Help users recognize, diagnose, and recover from errors – Provide clear error messages.
10. Help and documentation – Offer easily accessible help when needed.
Managers and Supervisors prefer our digital solution over their previous paper-based way of working and prospective Managers seem interested in some of the proposed benefits.
However, Solutions Evangelists, Quality Managers, and Supervisors have concerns around the adoption and implementation a ValGenesis e- Logbook solution. Concerns include perceived lack of cost-benefit compared to current processes, tablet resourcing and operational maintenance, access to timely ValGenesis support, and perceptions of their prior VLMS-related experiences. When it comes to system adoption, Solutions Evangelists have the power to influence system key Decision Makers.
UX/UI Designer using Agile/Lean UX and SAFe Methodologies to quickly move from concept to launch, iteratively collecting user feedback for ongoing improvements to the users’ experience; specialize in multichannel, large data-driven enterprise systems.
