Design System UI Libraries – Commercial and Residential Dispatch and Routing
Posted inUI Design

Design System UI Libraries – Commercial and Residential Dispatch and Routing

Client: Starlight Software Solutions      Date: 09/2023     Role: UX/UI Designer Project Summary Cloud-based waste management and recycling software; Omni-channel Routing, Dispatch and Customer Management. Includes the full suite of SaaS products integrated to serve all aspects of a residential waste management service: billing, inventory, accounting. None of this existed when I started. I spent two weeks on site in Denver to finalize the…
Agentic AI – Regulation and Governance
Posted inRID Press

Agentic AI – Regulation and Governance

Regulations and governance for AI agents are evolving rapidly, focusing on risk-based frameworks and the need for robust oversight. The European Union's AI Act represents a comprehensive regulatory approach, classifying AI systems by risk level—unacceptable, high, limited, or minimal risk—and imposing corresponding requirements, particularly for high-risk systems used in sensitive sectors. This legislation includes specific provisions for general-purpose AI models, mandating obligations related to cybersecurity, red…
Waste Applications Inc. – SaaS Routing and Dispatch
Posted inProduct Design UX Design

Waste Applications Inc. – SaaS Routing and Dispatch

Client: Waste Applications Inc.Timeline: Feb. – Dec. 2022Role: Lead Product Designer - UX research, interaction design, prototyping, validationTeam: Product Owner, Dispatch Managers, Engineering TeamTools: Figma, workflow mapping, clickable prototypes, design system libraries Project Summary The project involved designing an innovative mapping and routing solution tailored for the waste management industry, specifically targeting commercial and residential waste services. The goal was to create a mobile-first, touch-friendly…
Usability Heuristics Evaluation – UX Research Identifying Pain Points
Posted inResearch UX Design

Usability Heuristics Evaluation – UX Research Identifying Pain Points

Client: ValGenesis Date: 02/2024 Role: UX/UI Designer/Researcher Project Summary: This project involves creating a UX roadmap for a digital laboratory logbook and monitor manager, tailored for the pharmaceutical and biopharmaceutical sectors. To ensure user-focused design, a thorough heuristic evaluation (based on Nielsen’s 10 Usability Heuristics) was conducted, along with gathering customer feedback and user stories. The findings show: Overall, the study highlights both the eagerness…
UX Design for Agents 
Posted inRID Press

UX Design for Agents 

Microsoft principles and guidelines for building agentic experiences By Microsoft Design - April 2025 Mark Weiser, the visionary behind ubiquitous computing, once said, “The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it.” In other words, good design is invisible, allowing us to accomplish tasks and achieve our goals without technology getting…
Characteristics of Agentic UX
Posted inRID Press

Characteristics of Agentic UX

Agentic UX refers to a design paradigm that emphasizes the development of AI systems capable of acting autonomously, making decisions, and adapting to user needs. It shifts the focus from traditional, predefined user journeys to more flexible, personalized, and dynamic interactions. This approach allows users to articulate their goals, while AI systems handle the pathways to achieve them, resulting in more intuitive and collaborative experiences. Key…
UX Research – Commercial and Residential Dispatch and Routing
Posted inResearch

UX Research – Commercial and Residential Dispatch and Routing

  Client: Starlight Software Solutions Date: 09/2023 Role: UX/UI Designer, Customize the experience and Hi-fi wires Project Summary: Cloud-based waste management and recycling management software; Omni-channel Routing, Dispatch and Customer Management: Includes the full suite of SaaS products integrated to serve all aspects of a residential waste management service: billing, inventory, accounting. The following is a Maze study. Maze Study, unmoderated testing      …
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Driver App – Commercial and Residential Dispatch and Routing Software
Posted inProduct Design UX Design

Driver App – Commercial and Residential Dispatch and Routing Software

Client: Starlight Software Solutions Date: Sept. 2023 Role: UX/UI Designer, Customize the experience and Hi-fi wires Project Summary: As the sole UX/UI designer, I was tasked with turning a cluttered interface into an operational command interface. The current system is designed to facilitate efficient dispatch and routing for drivers in a service-based industry. The drivers need to navigate through multiple stops, handle different work orders,…
Design System Pattern Libraries – Branding and UI Styling for Startup
Posted inUI Design

Design System Pattern Libraries – Branding and UI Styling for Startup

Client: Waste Applications Inc. Atlanta, GA Date: 04/2022 Role: Lead UX Designer, User Research, Customized the UI Project Summary Startup - Innovative Mapping and Routing SaaS Design: Led the creation of an innovative Mapping and Routing SaaS tailored for use on both touchscreens and large displays. The design features a all-in-one interface leveraging rich colors and high contrast to highlight critical information, facilitating quick comprehension at…
UI Pattern Libraries for Enterprise SaaS
Posted inUI Design

UI Pattern Libraries for Enterprise SaaS

Client: Ware2Go (UPS Company)       Date: 03/2020     Role: UI Designer, Some UX workshopping Project Summary A good visualization of the data can give powerful insights to the users. The system was not providing real-time insight into the current state of the most important metrics of the system like inventory. The dashboards had multiple views, each without a clear purpose. Ware2Go is an intelligent…