Waste and Recycling Management – Routing & Dispatch
Posted inProduct Design UX Design

Waste and Recycling Management – Routing & Dispatch

Project Summary Client: Starlight Software Solutions Role: Lead Product Designer – UX Strategy & Systems Design Timeline: Sept 2023 – Jan 2024 Team: Product Manager, Engineering Lead, Dispatch Ops Starlight needed an omni-channel dispatch system for residential and commercial waste services that could scale without compromising reliability. The legacy system presented critical challenges: sluggish routing, limited visibility, and dispatch errors, all…
Legacy Overhaul for Gordian’s RSMeans Data Online
Posted inProduct Design UX Design

Legacy Overhaul for Gordian’s RSMeans Data Online

  Client: Gordian (RSMeans Data Online) Timeline: January–October 2024 Role: Lead UX Designer (strategy, research, interaction design, prototyping) Team: Product managers, subject matter experts, engineering team Tools: Figma, design system libraries, prototyping frameworks   Project Summary Gordian’s RSMeans Data Online, a construction cost estimating platform, required a full overhaul of its legacy product catalog. Beyond immediate usability gains, I established interaction patterns…
Posted inUX Design

Marc Benioff says Salesforce cut 4,000 support roles because of AI agents

Marc Benioff says Salesforce cut 4,000 support roles because of AI agents. Maybe the wrong people are being replaced. This fear-mongering reveals something else. Regular people still need AI products and access. Pithy comments like this expose the arrogant cynical disregard for the workers: "Don't worry. AI won't take your job. A person using AI will." And, don't…
Backend-as-a-service (BaaS) solutions that provide databases, authentication, APIs, and real-time features
Posted inDesign Diary

Backend-as-a-service (BaaS) solutions that provide databases, authentication, APIs, and real-time features

OpenAI: Here’s a ranking of Supabase and its main alternatives based on factors like ease of use, features, scalability, community support, and flexibility. Keep in mind that the best choice depends on your specific project needs, but this should give you a general idea: https://raibach.net/backend-as-a-ser…al-time-features/1. Supabase Pros: Open-source, PostgreSQL-based, real-time capabilities, built-in authentication, storage, and auto-generated REST and GraphQL APIs.…
Designing Your AI Product Market Fit (PMF)
Posted inDesign Diary

Designing Your AI Product Market Fit (PMF)

Product-market fit (PMF) for AI products means aligning a solution closely with distinct market needs, delivering clear value that naturally drives ongoing demand. Achieving this can be seen as an art of craftsmanship—a thoughtful design that conveys quality and earns trust. Humans can be unpredictable with technology; many expect some sort of magic from AI if only they…
These are my go-to approaches for quality work
Posted inDesign Diary

These are my go-to approaches for quality work

Most all of my projects follow basic design guidelines from WCAG, which covers a lot of issues for all users. Clear text, correct contrast, etc. is key; the interface should not compete with the task flow or the feedback from the system. You will notice in my portfolio that containers/components are modular/expandable/scalable, they are meant to be grouped,…
Overcoming Design Failures – Personas & Discovery Research – XPO Logistics
Posted inResearch

Overcoming Design Failures – Personas & Discovery Research – XPO Logistics

Client: XPO Logistics Date: 02/2019 Role: Product Design, Lean UX, Researcher, Note Taker. Managed offshore UI designer. Project Summary A delivery exception happens when an ecommerce package is delayed temporarily in transit. When trouble occurs during the package’s progression, resulting in the intervention of the fulfillment process, numerous things can go wrong even with the most complex and robust…
Design System UI Libraries – Commercial and Residential Dispatch and Routing
Posted inUI Design

Design System UI Libraries – Commercial and Residential Dispatch and Routing

Client: Starlight Software Solutions      Date: 09/2023     Role: UX/UI Designer Project Summary Cloud-based waste management and recycling software; Omni-channel Routing, Dispatch and Customer Management. Includes the full suite of SaaS products integrated to serve all aspects of a residential waste management service: billing, inventory, accounting. None of this existed when I started. I spent two weeks…
Agentic AI – Regulation and Governance
Posted inDesign Diary

Agentic AI – Regulation and Governance

Regulations and governance for AI agents are evolving rapidly, focusing on risk-based frameworks and the need for robust oversight. The European Union's AI Act represents a comprehensive regulatory approach, classifying AI systems by risk level—unacceptable, high, limited, or minimal risk—and imposing corresponding requirements, particularly for high-risk systems used in sensitive sectors. This legislation includes specific provisions for general-purpose AI…
Waste Applications Inc. – SaaS Routing and Dispatch
Posted inProduct Design UX Design

Waste Applications Inc. – SaaS Routing and Dispatch

Client: Waste Applications Inc.Timeline: Feb. – Dec. 2022Role: Lead Product Designer - UX research, interaction design, prototyping, validationTeam: Product Owner, Dispatch Managers, Engineering TeamTools: Figma, workflow mapping, clickable prototypes, design system libraries Project Summary The project involved designing an innovative mapping and routing solution tailored for the waste management industry, specifically targeting commercial and residential waste services. The…